FAQ | Frequently Asked Questions

FAQ | Frequently Asked Questions

How long does the shipping of my order take?

Orders are dispatched from 1 to 5 days /during busy period/ and delivered with DHL Express or PostOne unless otherwise stated. Deliveries take from 1 to 3 days depending on your location when dispatched with DHL Express. Minoar offers Express DHL delivery /2-4 work days/ and free worldwide standard DHL & PostOne trackable delivery /5-7 work days/.

How will be my order delivered ?

Orders are delivered by DHL Express & PostOne worldwide with tracking information via Express method. After your purchase is processed you will receive e-mail with tracking number and information. Orders dispatched to Russia are delivered by EMS & Post One only.

Can I pay by credit card or PayPal?

Minoar accepts Discover and American Express via PayPal card payment.
Visa, MasterCard, Maestro, V Pay, Union Pay, JCB through MyPOS secure & international checkout gateway.
You can also checkout via PayPal as a guest or with your PayPal account.

— What are the shipping costs?

We offer free & express shipping on all orders.

For orders below 200€ delivery is:
Express DHL delivery /2-4 work days/ – 15€

International standard trackable DHL delivery & PostOne delivery /5-7 work days/ – Free
 

— Are custom duties & taxes included?

VAT Included: Custom Taxes & duties are included (outside European Union):
MINOAR aims to provide best customer satisfaction and all taxes & duties are included in the price of the goods you purchase. Custom duties, taxes and fees are included in the stated prices for all countries outside European Union. If for any reason taxes or fees are applied to your delivery parcel, please contact us at [email protected]

How can I return or exchange ordered items?

Please contact us at [email protected] to start your exchange or return process.
Follow the steps below to return your purchase via DHL:
1. Email us at [email protected] to clarify whether you wish to exchange or return items.
2. Provide us with information which item/s you would like to exchange/return and the suitable working day you would like DHL courier to visit you and collect the package.
3. Print out your pick up label and documents, which we will forward to you. DHL will get in touch with you in order to make arrangements at your convenience.
4. Remove all previous labels and prepare the new pick up label to your package.
5. Pack the return items only in DHL Express flyer bags – such bags can be provided by DHL representative courier or at your local DHL drop-off service point.
6. Once we receive and examine the items, we will process any further steps /exchanges or returns/.
Exchanges are free of charge and the cost of return will be deducted from your refund. The return cost is a flat rate fee of 15€.

Who covers the shipping costs for returned products?

Shipping costs for returned items are covered by the customer.
When items are returned for exchange shipping costs are covered by Minoar.
The return cost is a flat rate fee of 15€.

Do I have to register at the website to make an order?

You can checkout as a guest or you can register an account.
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